FAQs
How do I order on your website?
To order on our website, simply select the offer above and click the 'Buy Now' button. Then, fill in your shipping and billing information. Your order will be shipped to you as soon as possible. Payment is secured by Paypal, Mastercard, Visa, and AMEX.
Can I return the item if it doesn't work for me?
Yes, you can return most items if damaged or don't work as described. Some items can't be returned such as jewellery (for hygiene reasons) and personal items. Just reach out to us within 14 days of receiving the product including a photo and description of the issue.
Please note that the item(s) should be returned unworn, in perfect condition, and in the original packaging provided. Any returns that are damaged, soiled, or returned without their original labels will not be accepted and will be sent back to you. Where provided, any branded packaging such as dust bags, jewellery boxes and clothing tags should be included in your return. If you have any questions, you can contact us at hello@shopcrafte.com.
How do I check the status of my order?
You will receive a receipt for your order immediately after you place it. Once your order has been shipped, you will receive a tracking number. You can use this number to check the status of your order on the Track Order page at any time.
Do you provide a quality guarantee for all the products being sold?
Yes, we offer a quality guarantee for all of our products. If you are not satisfied with the product or find any damages, please contact us immediately and we will do our best to address any issues.
How can I get in touch with you?
You can contact us by email at hello@shopcrafte.com.